Warranty Policy
Sicunet Inc. warrants its products to be free from defects in material and workmanship subject to the terms set forth herein (“Warranty”). The length of this Warranty is based on the product and or product category listed below. This limited Warranty only extends to those customers who buy direct from Sicunet Inc. or through Sicunet Inc’s authorized distribution channels. Warranty coverage time frame is determined by product date code or if product is serialized by the date the product is shipped to the customer from our distribution centers. NOTE THAT ALL SICUNET PRODUCTS ARE DESIGNED TO BE INSTALLED AND SERVICED BY TRAINED PROFESSIONALS. The user is responsible for all labor costs associated with removing, reinstalling and returning the product Sicunet. Sicunet, at its option, will repair or replace the defective product. Replacements may be made from b-stock products. If an exact replacement is not available, Sicunet, at its option, will select the nearest equivalent product. Sicunet will return warranted repaired or replacements by UPS Ground or an equivalent service. A customer may pay the additional costs for second day or next-day service. All goods requiring warranty coverage shall be sent freight prepaid to a Sicunet designated location. Sicunet assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Sicunet Inc.’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Sicunet for such Products. In no event will Sicunet be liable for labor cost or other reimbursements for any special, incidental or on sequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Sicunet or otherwise of any kind. The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.
Dealer Name
Contact phone number and email
Model and serial number or MAC address
Date Code
Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned. Method of return shipment shall be the same or equal to the method by which the item was received by Sicunet.
The duration of Sicunet Inc.’s Warranty is set forth below:
Neptune Product Line – 5 Years
All returns are to be sent back to:
RMA#
Sicunet Inc.
129A Morgan Dr.
Norwood, MA 02062.
Please be sure the product is packaged appropriately so that is not damaged in shipping upon return.
If a warranty repair is required, the Dealer must contact Sicunet technical support at 857-346-0130 Ext: 2 to obtain a Return Material Authorization number (RMA). In order to obtain an RMA number, the caller will be asked to provide the following information:
Dealer Name
Contact phone number and email
Date Code
Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned. Method of return shipment shall be the same or equal to the method by which the item was received by Sicunet. The duration of Sicunet Inc.’s Warranty is set forth below:
Neptune Product Line – 5 Years
All returns are to be sent back to:
RMA#
Sicunet Inc.
129A Morgan Drive
Norwood, MA 02062
Please be sure the product is packaged appropriately so that is not damaged in shipping upon return.
Please download RMA Form.
If a warranty repair is required, the Dealer must contact Sicunet technical support at 857-346-0130 Ext: 2 to obtain a Return Material Authorization number (RMA). In order to obtain an RMA number, the caller will be asked to provide the following information:
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned. Method of return shipment shall be the same or equal to the method by which the item was received by Sicunet. The duration of Sicunet Inc.’s Warranty is set forth below:
Neptune Product Line – 5 Years
All returns are to be sent back to:
RMA#
Sicunet Inc.
129A Morgan Drive
Norwood, MA 02062
Please be sure the product is packaged appropriately so that is not damaged in shipping upon return.
Please download RMA Form.
1. The warranties do not apply to: (i) damage incurred in shipping or handling; (ii) damage caused by disaster such as fire, flood, wind, earthquake or lightning; (iii) damage due to causes beyond the control of Sicunet Inc. such as excessive voltage, mechanical shock or water damage; (iv) damage caused by unauthorized attachment, alterations, modifications or foreign objects being used with or in conjunction with the product; (v) damage caused by peripherals, sensors or other products used in connection with the products; (vi) defects caused by failure to provide a suitable installation environment for the products; (viii) damage caused by use of the products for purposes other than those for which they were designed; (ix) damage from improper maintenance or installation; (x) damage arising out of any other abuse, mishandling or improper application of the products; (xi) damage resulting from disassembly or repair in such a manner as to adversely affect performance or prevent adequate inspection or testing to verify any warranty claim; or (xii) returns based on product revision level or software version.
2. Product warranties set forth herein are void if the product has been tampered with, including but not limited to the date code, labels or other markings on the product.
3. Products that are damaged in transit to Sicunet Inc. will not be covered under these warranties. If products are damaged or lost by the carrier, it is the sender’s risk and responsibility to create a claim against the carrier if they chose to do so.
2. Product warranties set forth herein are void if the product has been tampered with, including but not limited to the date code, labels or other markings on the product.
3. Products that are damaged in transit to Sicunet Inc. will not be covered under these warranties. If products are damaged or lost by the carrier, it is the sender’s risk and responsibility to create a claim against the carrier if they chose to do so.
All product returned to Sicunet Inc. as overstock must have an RMA#., please call ask to talk to your Customer Service Representative.
The following information must first be made available:
1. Customer Name.
2. Shipping Address.
3. Telephone Number.
4. Contact Name.
5. The Part Number(s) being returned.
6. The Quantity of each item being returned.
7. The Product’s Date Code.
The following terms apply to overstock product returns for exchange:
1. All overstock returns will be required to provide a minimum offsetting PO / order equal to equipment value to be returned. Sicunet Inc. will not provide a monetary refund in anything other than Sicunet Inc. products.
2. There may be a 25% restocking fee on all accepted products for overstock. A PO must be attached to the RMA# authorizing this restocking fee. The restocking fee will be waived if a new PO for a minimum of 150% of the value of the returned product is received with the RMA request.
3. The cost of shipping to Sicunet Inc. is the responsibility of the sender.
4. Product that has been used cannot be returned for credit. Return of used product must follow the regular RMA procedures.
5. RMA’s are valid for 30 days, after which time the RMA# is canceled and will not be accepted. The product will be returned at the sender’s expense. A new RA# must be obtained before the product can be returned.
6. All returned products must be in new resalable condition and have its original packaging intact. 6. Products to be returned must be a current sellable part and deemed to be viable inventory.
1. Customer Name.
2. Shipping Address.
3. Telephone Number.
4. Contact Name.
5. The Part Number(s) being returned.
6. The Quantity of each item being returned.
7. The Product’s Date Code.
The following terms apply to overstock product returns for exchange:
1. All overstock returns will be required to provide a minimum offsetting PO / order equal to equipment value to be returned. Sicunet Inc. will not provide a monetary refund in anything other than Sicunet Inc. products.
2. There may be a 25% restocking fee on all accepted products for overstock. A PO must be attached to the RMA# authorizing this restocking fee. The restocking fee will be waived if a new PO for a minimum of 150% of the value of the returned product is received with the RMA request.
3. The cost of shipping to Sicunet Inc. is the responsibility of the sender.
4. Product that has been used cannot be returned for credit. Return of used product must follow the regular RMA procedures.
5. RMA’s are valid for 30 days, after which time the RMA# is canceled and will not be accepted. The product will be returned at the sender’s expense. A new RA# must be obtained before the product can be returned.
6. All returned products must be in new resalable condition and have its original packaging intact. 6. Products to be returned must be a current sellable part and deemed to be viable inventory.
Sicunet Inc. does not issue advance replacements for defective equipment. Dealers and distributors are expected to carry stock in order to service their customers for replacement purposes. (See RMA Policy for repair procedures). If the requestor has an established credit line, Sicunet may consider sending Advance Replacements for equipment on an emergency basis and subject to the following. If it is determined by Technical Support that a product is defective, in warranty, and in immediate need of replacement may at its discretion issue a return material authorization and enter a Sales Order to accommodate the request for replacement product. The customer will be charged for the replacement product. Sicunet Inc. will pay for normal shipping charges, any expedited shipping (i.e. FedEx, UPS Red, UPS Blue, etc.) will be paid by the customer.
The following exceptions apply to requests for Advance Replacements:
1. A Sales Order and Invoice will be generated authorizing the advance replacement. The customer will be charged for the replacement product.
2. The customer must provide a with a Purchase Order at the time that the replacement product request is made. This Purchase Order is required to cover the cost of the product and any expedited shipping costs.
3. The customer has 30 days to return the product in order to receive the offsetting credit to their account. If the product is not received within 30 days, no credit will be issued and the payment for the replacement product will be due immediately.
4. If the product returned does not meet the warranty requirements for normal wear and use, the product will be returned at the sender’s expense. No credit will be issued and payment for the replacement product will be due immediately.
5. Returned equipment should be a package in the same packaging as the replacement product to avoid additional damage in shipment.
6. The RMA# must be clearly indicated on the outside of the shipping carton. Product that is returned without the proper labeling will be returned at the sender’s expense. 7. The cost of shipping to Sicunet is the responsibility of the sender. An offsetting credit will be processed within 30 days of receipt of the product.
8. All other criteria for RMA’s will apply as stated in the above policies.
The following exceptions apply to requests for Advance Replacements:
1. A Sales Order and Invoice will be generated authorizing the advance replacement. The customer will be charged for the replacement product.
2. The customer must provide a with a Purchase Order at the time that the replacement product request is made. This Purchase Order is required to cover the cost of the product and any expedited shipping costs.
3. The customer has 30 days to return the product in order to receive the offsetting credit to their account. If the product is not received within 30 days, no credit will be issued and the payment for the replacement product will be due immediately.
4. If the product returned does not meet the warranty requirements for normal wear and use, the product will be returned at the sender’s expense. No credit will be issued and payment for the replacement product will be due immediately.
5. Returned equipment should be a package in the same packaging as the replacement product to avoid additional damage in shipment.
6. The RMA# must be clearly indicated on the outside of the shipping carton. Product that is returned without the proper labeling will be returned at the sender’s expense. 7. The cost of shipping to Sicunet is the responsibility of the sender. An offsetting credit will be processed within 30 days of receipt of the product.
8. All other criteria for RMA’s will apply as stated in the above policies.
